African Bank - What A JOKE!

<p>Terrible, terrible experience. Went into the Branch for card replacement as I was smashed and grabbed and my card was ******. While in the bank I requested for credit increase upon which I had to supply all my FICA documents and complete a new application form - which is understandable. After being in the bank for over an hour I finally received my new "Silver" card upon which my new credit limit should have taken effect. I was informed that within 24 to 48 hours my card will be activated - I will receive an sms - I am still waiting for that sms. Tried 3 times to use the card with NO LUCK. On Monday morning I received phone call from African Bank informing me that my application has been declined - NO EXPLANATION, no-one can give me a valid reason for declining my application - how disappointing. Well, went into the bank again that same Monday, before-hand I phoned the consultant specifically asked her how long will it take to just give me the blue card and to activate it that I can just access the funds in my account - as it was said if I come in now, it will happen NOW - so i went to the branch - wasted my time and petrol as I got there, the consultant could not assist me whatsoever, something about my FICA docs that need to be verified by Head Office first - I was not informed about this. The consultant informed me that i will be receiving an sms the next day (within 24 hours) that my account is activated, on which I need to go into the Branch ONCE AGAIN to then receive my blue replacement card and to activate the card - as I could have guessed: NO SMS received. Very frustrated and deeply disappointed I left the branch. I had to phone the bank again the next day to try and figure out what is happening. This is utterly embarrassing. Cannot explain the frustration, and each consultant has a different story - so many questions with no answers and still no luck.</p>