African Bank Westgate Mall

Hi,

Today I went to African Bank in Roodepoort because my mom lost our SASSA cards, which we use to receive our payments. I was helped there and managed to get my card without any issues. However, my mom wasn’t assisted.

So, we went to the Westgate Mall branch, and there she was told she had to pay first. She explained that she’s a pensioner and doesn’t have any money right now, but the lady insisted that she must pay or she wouldn’t be helped.

I’m confused because at the Roodepoort branch, they told me I didn’t need to pay now – they said the money would just be debited when the funds come in. I don’t understand why it’s different at Westgate.