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thato.motshoane thato.motshoane

1 reviews | Active since Oct 2011

16 May 2019, 07:52

AFRICAN BANK. WE ARE YOU-SLESS

I now understand why African Bank has suffered so much. I was contacted by one of their agents and did an online application. The application was approved for a certain amount and I then went to a branch in Randburg (Randburg Square). The lady that was supposed to assist me was not helpful at all (A certain Miss P Makhura). She whispered and I had to ask her to speak up a few times and she was generally very nonchalant and behaved as though she was doing me she was doing me a favour and that I was not a client. After asking her a few times to speak up, she then complained that I has signed in all the wrong places. Firstly, she did not state clearly where I should sign and secondly she just gave me forms to sign without explaining them. These forms include something about a retrenchment cover and the actual contact itself. Why am I being made to fill out documents that include additional costs without it being explained to me at all. In the end I just told her to cancel it and walked out. I will never use African Bank again. I have heard complaints about African Bank and just figured people were just being pedantic but now I have first-hand experience. I will go elsewhere to apply for a loan thank you.

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Replies (4)
African Bank
African Bank's reply17 May 2019, 10:11
Official
 
Thanks for raising your concerns with us. We'd like to call you and listen to your concerns in detail, but we can't get hold of you. Please confirm a convenient time to contact you as well as a preferred contact number. 

We hope to talk to you soon. 

Your African Bank Support team 
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thato.motshoane thato.motshoane's update17 May 2019, 10:48
Reviewer Update
Please call me back at 11am today
African Bank
African Bank's reply20 May 2019, 11:16
Official
 
Thanks for raising your concerns with us. We'd like to call you and listen to your concerns in detail, but we can't get hold of you. Please confirm a convenient time to contact you as well as a preferred contact number. 

We hope to talk to you soon. 

Your African Bank Support team 
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thato.motshoane thato.motshoane's update30 May 2019, 12:24
Reviewer Update
Good day

I responded and told you that I am available at 11am on that day. I am available all day today.