African Bank - We are NOT you and don't care about you

I am unpleased by the way African Bank has handled my refund request. 1 March I contacted African Bank requesting a refund for monies paid into their account that ought not to have been paid. They acknowledged receipt of said money and requested I submit proof of payment - which I did. I received a reference number stating that my documents had been received and my request will be processed. 6 March I received a text saying my request has been resolved however, I still did not have my refund. I contacted them 8 March and was informed that it would take up to 48 hours for the money to reflect on my account. That did not happen, instead a week later on 15 March I had to contact them again requesting my refund - clearly 48 hours has a different meaning at African Bank. I was told some story about how the money was paid somewhere else instead of my bank and that the matter would be escalated. The matter was clearly not attended to with the tone of taking me as a person/client seriously as advocated by the bank. I still do not have my money.

I am displeased with the service they have shown me in this regard. And I will not recommend them anymore in future.