VP
Vilsen P

1 reviews | Active since Jul 2016

22 May 2017, 11:15

African Bank-Ver tex solutions pathetic service

<p>I am struggling with the pathetic service African bank and Ver tex solution has given me. I have paid up my African bank Credit card on the 09 May 2017, i requested a paid up letter from Vertex solution on the 09 they told me that i will have it on the 17 May 2017, i called them on 17/05 they advised me that they will find out why i was **** to and get back to me, that was the Supervisor at Vertex solution Patrica, she did not bother calling me back with an explanation. On the 18 May i called African Bank they adived me that i must sent the proof of payments. i did on the same day. On the 19/05 they advised me that i will get it on Friday or Saturday morning the 20/05/2017. I am still waiting i called them them this morning the 22/05 they do not have an answer they said that i will get it on the 24/05 i then called Vertex Solution who said that i can only get it on the 07/06/2017. Through all this stress African Bank and Vertex Solution did not bother calling me, they just seem to be lying constantly. I will never advise anyone have to use this pathetic (AFRICAN BANK) again. </p>

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Replies (1)
African Bank
African Bank's reply22 May 2017, 15:52
Official

Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.

We hope to talk to you soon.

Your African Bank Support Specialist team