African Bank Utmost dissatisfaction

I am writing this with utmost frustration and dissatisfaction.

I have been calling African bank every week for weeks complaining about different issues, however one that got me to this is the one with reference ***.

Last week around the 6th I internet transferred R6700 from my world account to the 10-thousand-rand Credit card which never reflected even today. On Saturday the 9th I called (which was for the 8/9th time this month) and the issue was escalated hence the above reference.

I am yet to receive the funds to the credit card, and a call to explain what happened and what will be done to avoid such in future.

I called today at 12:25 and spoke to Sizwe who's I asked for a supervisor and responded to say they are all in meetings and used dismissive responses speaking about previous queries before understanding why I called.

I explained to him the issue of missing funds and asked him where can one lay a complaint via email with the Bank before the Ombudsman process, he said it’s only done over the phone by the Agent and I cannot do it via email or call which is a lie.

He asked to put me on hold and contact the "transaction or money" department or something like that and came back to say the lady (whom he did not what to give her name) had told him that she was working on my query yesterday and had issues and that she assured him that by end of business today the 13th funds will be reflecting on the Credit card account.

I asked that I needs to know what happened, what is being done to ensure it never happens again and when will I see funds reflecting. I asked him to do a conference call/ ask the lady to call me as I am expecting a call from African Bank and not speak through the contact centre Agent.

He(Sizwe) placed me on Hold extensively until him/they dropped the call whilst I was holding.

My most frustrating part is that September is the month with most airtime recharges since I joined African bank in 2020, all those recharges were to call the bank!

I have worked as a consultant and know what customer experience is, and demand the remedy of this entire experience otherwise I will progress as I have been patient and it's enough now.

Before responding to this complaint please check ALL the queries logged between August and September 2023 for full context.