TC
Tryphina C
1 reviews | Active since Jul 2011
05 Apr 2022, 12:30
African Bank Unresponsive
May 2021 I settled my account with African Bank and received a paid up letter confirming same. Fast forward to April 2022 I tried applying for a home loan only to be told I cannot qualify due to an account which is 9 months in arrears with African Bank. I have written to African Bank to query this, even mailed their compliance officer to try and have this resolved, although their message says they have 3 days to respond, 2 weeks later, no one has responded to me, on the other hand, i cannot secure a home loan because of this. I have escalated the complaint to Experian and they have also advised they are waiting for African Bank to respond. I guess we are all not winning with African Bank and they do not care that I cannot even secure a mortgage loan. I find this type of service really appalling and do not know what else or who else to approach.
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Replies (3)TC
Tryphina C's updateReviewer Update
06 Apr 2022, 21:12Good day, I spoke to a lady yesterday who gave me an email address for your social media queries, could I please get her details urgently as you have now gone and done the worst. My ITC now shows a R17000 loan outstanding from African Bank. Guys I don't have a loan with you, I settled you and got your paid up letters. Why is this request again open on my ITC?
TC
Tryphina C's update06 Apr 2022, 21:12
Reviewer Update
Good day, I spoke to a lady yesterday who gave me an email address for your social media queries, could I please get her details urgently as you have now gone and done the worst. My ITC now shows a R17000 loan outstanding from African Bank. Guys I don't have a loan with you, I settled you and got your paid up letters. Why is this request again open on my ITC?
TC
Tryphina C's updateReviewer Update
08 Apr 2022, 12:45Good day Lorato, care to update me on the status of this query. I have again now for the umpteenth time resent the required documents to confirm that you guys have a loan opened on my ITC although you have confirmed it is settled and paid as per the settlement letter that I have received. I honestly don't know what else I need to do as I have provided all the necessary feedback. Is there no way of asking your IT to open the mails I have been sent through which seems to be blocked? I have split, taken pictures and done everything humanly possible to get this info through but we are here, towards the end of the week and still this issue is not resolved except for the calls I am getting which do not resolve my problem. Surely you guys can see on your side that you have a loan incorrectly loaded for R17 000 under my name with outstanding amount of R13 358 and apparently in arrears for 9 months? How it is that ITC can see that by you guys cannot? And following my complaint to African Bank, suddenly this loan is now also appearing on my Nedbank money app as an open outstanding loan? I cannot believe I have had to explain my issue for an entire week with no resolution. I do not owe you guys money, can this be updated and my intelligence not insulted about credit history as I know that cannot be removed by the loan should not show as open and in arrears and that is my query. If you are unable to assist, please can you escalate this to someone who can, or advise if I should contact the Banking Ombudsman as I cannot continue this way. I have lost out on a mortgage loan because of this incorrect reflection, lodged a dispute with Experian who are not able to finalize this matter on their side as they are awaiting feedback from African Bank. I honestly hope this get resolved urgently please. Thanks
TC
Tryphina C's update08 Apr 2022, 12:45
Reviewer Update
Good day Lorato, care to update me on the status of this query. I have again now for the umpteenth time resent the required documents to confirm that you guys have a loan opened on my ITC although you have confirmed it is settled and paid as per the settlement letter that I have received. I honestly don't know what else I need to do as I have provided all the necessary feedback. Is there no way of asking your IT to open the mails I have been sent through which seems to be blocked? I have split, taken pictures and done everything humanly possible to get this info through but we are here, towards the end of the week and still this issue is not resolved except for the calls I am getting which do not resolve my problem. Surely you guys can see on your side that you have a loan incorrectly loaded for R17 000 under my name with outstanding amount of R13 358 and apparently in arrears for 9 months? How it is that ITC can see that by you guys cannot? And following my complaint to African Bank, suddenly this loan is now also appearing on my Nedbank money app as an open outstanding loan? I cannot believe I have had to explain my issue for an entire week with no resolution. I do not owe you guys money, can this be updated and my intelligence not insulted about credit history as I know that cannot be removed by the loan should not show as open and in arrears and that is my query. If you are unable to assist, please can you escalate this to someone who can, or advise if I should contact the Banking Ombudsman as I cannot continue this way. I have lost out on a mortgage loan because of this incorrect reflection, lodged a dispute with Experian who are not able to finalize this matter on their side as they are awaiting feedback from African Bank. I honestly hope this get resolved urgently please. Thanks
African Bank's replyOfficial
08 Apr 2022, 16:06 Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you.
African Bank's reply08 Apr 2022, 16:06
Official
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you.