African Bank - Unresolved *****ulent Activity since April 2024

I am writing to express my extreme dissatisfaction with African Bank's handling of unauthorized transactions on my credit card account.

The Problem: In April 2024, I reported *****ulent activity on my account. I was assured my card would be blocked to prevent further misuse. Despite this, recent transactions show my card remained active, resulting in financial loss. I have attempted to contact African Bank through multiple channels: Phone numbers (including ***) were unresponsive or disconnected. A visit to the Clearwater branch yielded no resolution.

The Issue: The lack of accessible customer support is unacceptable. My account remains vulnerable to further ***** due to their inaction. I have received no clear communication regarding the investigation or recovery of lost funds.

My Demands: Immediate blocking of my credit card. A thorough investigation into the *****ulent activity. Full reimbur*****t of all unauthorized charges. Improved customer support channels for future issues.

Evidence: I have attached an image as proof of the *****ulent activity.

I have forwarded this complaint to African Bank's ***** department (***) but haven't received a response. A letter dated the 24th asking for 7 work days to resolve this matter. My card is still active.

I demand a swift and satisfactory resolution to this matter. This includes a comprehensive response outlining the steps African Bank will take to:

Secure my account. Recover my lost funds. Prevent future occurrences. Further Action:

If I don't receive a timely and satisfactory response from African Bank, I will not hesitate to escalate this issue to:

Relevant regulatory authorities. Legal counsel. Please note: I have omitted sensitive details like your email address and reference numbers in the review.