1 reviews | Active since Sept 2011
African Bank unable to sort out simple issues
Having had a My World Saving Account with African Bank Tokai Branch for some years. Of late I have come to experience how totally impossible their banking App is. During my wife's hospitalization February - July 2024 we were trying to access the app to effect registering Beneficiaries for payments, when the following occurred. " verification required" " please take selfies" after several attempts the app kept on saying unsuccessful attempts please present yourself to the nearest branch. On August 21 2024 I presented I was well enough and presented myself to the Tokai Mall Branch of African Bank for the verification process and the registrations of a General Power of Attorney ifo my husband and a copy of my IT3b tax Certificate. My husband and I spent +-4 hours in the Bank without achieving anything other than low sugar levels. Since we are both diabetics our stress level was going through the roof and our sugar levels were tanking. Todate I am nowhere near achieving out objectives of verification, registration of the General Power of Attorney and as such I am unable to use my appt etc.
We hope to talk to you soon.
Your African Bank Support Specialist team
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We hope to talk to you soon.
Your African Bank Support Specialist team
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With reference to my Hellopeter review and your subsequent response, I am experiencing great difficulty with the Call Centre staff in relation to navigating the banking App.
I experience fewer challenges with most main stream banks, however, trying to use the African Bank is particularly challenging as both my wife and I are both aged and struggle to follow the client services staff who, in their own capacity, are ill-equipped to assist persons who are less proficient in more complex applications such as your banking App.
Needless to say, we would appreciate a call from a more compassionate and patient person who can provide clear, simple and unambiguous instructions on how to manage the App.
We hereby kindly request that someone on more senior levels to give us a call. I'm certain many older clients also experience these levels of frustration and lack of support when it comes navigating online banking processes.
Yours sincerelyMr and Mrs Mariam and Akbar Mukaddam. Cell***
With reference to my Hellopeter review and your subsequent response, I am experiencing great difficulty with the Call Centre staff in relation to navigating the banking App.
I experience fewer challenges with most main stream banks, however, trying to use the African Bank is particularly challenging as both my wife and I are both aged and struggle to follow the client services staff who, in their own capacity, are ill-equipped to assist persons who are less proficient in more complex applications such as your banking App.
Needless to say, we would appreciate a call from a more compassionate and patient person who can provide clear, simple and unambiguous instructions on how to manage the App.
We hereby kindly request that someone on more senior levels to give us a call. I'm certain many older clients also experience these levels of frustration and lack of support when it comes navigating online banking processes.
Yours sincerelyMr and Mrs Mariam and Akbar Mukaddam. Cell***