African Bank unable to fix my Internet Banking

Yesterday (23rd of April 2026) I went to the Centurion (Reds Mall) branch to get help with setting up internet banking my new replacement cell phone. They were unable to help, and issue was escalated to IT team for assist further assistance. Today 24th of April I received sms to contact ***for more info because they could not reach me. Customer service agent advised that they have to open another ticket with IT and it will take up to 72 hours to get response from IT team.

I was also advised that their IT is not working tomorrow it means my issue might be resolved next week.

It takes other banks few minutes to assist with internet banking. Not sure if I'm with the right Bank if they can't sort-out internet banking.