AFRICAN BANK “TOO BUSY TO CALL” CUSTOMERS BACK- THEIR WORDS! POOR POOR POOR SERVICE

Again with African bank. Sending me messages that I’ve been pre approved for a loan. I go through the process only to be told it was declined due to a judgement that I DO NOT HAVE!! Spoke to a consultant who explained that are using a new credit bureaux. I check with all FIVE credit bureaux. No judgement. They however do have a listing that I have an African bank credit card WHICH I DO NOT! Again, message from African bank that I’ve been pre approved for a R180k loan. Go through process. They approve a R5k loan !!!!!????? I ASK FOR A CALL BACK which I am yet to receive after 4 days. I am getting someone else’s messages regarding their African bank investment account. I can’t sign up for the app because the phone number I’ve had for 5 years apparently belongs to someone else who already has an African Bank account. I request a call back online and get a text to say “they are too busy to call me back I must call them!” So I call, hold for 37 minutes and eventually hang up! Guys get your act together. You went bang once and at this rate you’re headed for another fall!