African Bank TO CLOSE DOWN

Good day to all,

I have recently in August cleared all my debt with thw debt revieq company called debt-therapy who done a excellent job.

I could apply for an account my credit score was updated and I then decided to apply for a credit card online. I received a call on Monday 22nd and the gentleman from the contact centre reconfirmed my details and a preapproval for a credit card was done and he advised that I will need to get in touch with one of the branches.

Me seeing this as great services took the liberty to contact the branch and spoke to a nosintu who I made mentioned to that I got a preapproval for a crdit card, bearinf in mind I called everyday just to keep them in the loop as parow centre mall was the closest for me. I eventually had my personal particulars by Thursday the 25th and bearing in mind this is all done in my lunch and was told this is a 15min process. I came in and expected all my stuff to be ready and for me not needing to repeat what I did since monday, however I still introduced myself as the credit card guy.

Process continues and time is starting to get tight and here I go signing this to get done and get back to work. I have been told this will take up to 5 days and ten they will get back to me , because of three departments having to deal with my application.

Off I am to work and later the aftern get a m3ssage tp congratulate me on my approval I was happy b3caise its just a gpod feeling when you approved , but with in a matter on seconds after my congratilations message I get a message to say thar 10k transferred to capitwc account. Immediately I am on the phone with the consultant Nosintu and asked her why the monies is in my account and this looks more like a personal loan than a credit card. She says but I thought you wanted a loan???? Really you doing your job nased on assumptions? This cost me almost R50 with a useless contact centrw agent called Elizabeth who sent an email to he4 accpunts team to have monies reversed and yet no action.

So African Bank "credit that works for you" is all a ****, because you are not being informed of what is happening. If my credit application was declined I would have accepted it and worked on what I need to, but now three or four months after I have cleared my debt I am back to where I was with a pathetic credit score , because of consultants just processing for commission and not informing the client of what they doing.

My next step: If by the 26th Oct 2018 this money is not out of my account I will be reporting this to the Ombudsmen immeditely post the 26th and want a refund for every cost involved for me to get my credit status back to what it was.

Please do attend to this luke in yesterday already, because I am really ****ed.

Regards.