African Bank to African Bank Transfer Still Not Received

I am writing to formally lodge a complaint regarding a delayed refund that was due to be transferred to my African Bank MyWORLD account.

I had a loan with African Bank which I recently settled with extra funds. Upon querying this at your branch, I was informed that the excess amount would be transferred to my MyWORLD account. However, according to the transaction history on my loan account, the refund was processed on 02 September 2025, yet as of today (08 September 2025), the funds have still not reflected in my account. This is quite concerning, especially considering this is an internal transfer within African Bank. It should not take nearly a week to complete such a transaction. In comparison, a similar transaction made to my First National Bank account was processed and reflected on the same day.

I am struggling to understand what causes such significant delays within your own system. This experience is not only frustrating but also unacceptable. I urge you to investigate this matter urgently and ensure the funds are transferred to my account without any further delay.

Please provide feedback on the status of this transaction and explain why this delay has occurred.

I look forward to your prompt response.