AFRICAN BANK & TITANIC QUERIES CANNOT EVEN HELP ME

I was handed over from African Bank for an old loan in 2007. Hence is is now 2021. In 2010, I paid monthly installments via a garnishee order that I agreed to as I knew it will at least be paid before I get my salary and due to all my debt I had at the time. In 2014, I increased my monthly installments by direct debit order as I had made this arrangement with Jansen & Jansen Attorneys (whom African Bank handed me over to). So they stopped the garnishee order. I paid this account finished. African bank advised me that they did not receive any funds from any company I was handed over to. Then they told me to send my proof to their query department called Titanic Queries. I have all my proof which I had shared with Titanic Queries to ***. I was told to do this after I had called African Bank on numerous occasions to try and resolve the issue. Still African Bank wouldn't remove me from ITC and still to this day I am listed for this loan on ITC. How is it that you hand me over and I pay it finished, yet Jansen & Jansen Attorneys didn't list me on ITC, it was African Bank. I have spoken and sent communication to Titanic Queries email with *** in copy. I have spoken to and copied *** as well, but still. I have gone via the Ombudsman, who advised me that I should make direct contact with African Bank to remove me, as they have queried it on my behalf, but still apparently I owe this money. Every time, I try and resolve it by calling or making contact since 2020, I have to explain the same story over and over to different people. They have stopped calling me to collect this money, but African Bank have not bothered to remove me from ITC.