DG
Dean G

1 reviews | Active since Dec 2022

26 Jan 2023, 11:18

African Bank - *****'S!

It has now been 2 months and still my issue has not been resolved, the money is still on hold in my account, I have made an affidavit at the police station, hady documents certified and submitted to African Bank through Capitec. Capitec's forensic department investigated and found that I am not the only client this has happened to, that there are multiple clients who made a loan, had it put on hold the moment it came into their Capitec account (email sent from African Bank to do so) and yet African Bank gove no feedback and continues to take monthly payments. I am now told that I must allow the payments to go through, because if I cancel or reverse the payments, I will damage my credit record. Capitec says that I will eventually receive my funds, I must just keep paying and be patient....Wat BS is that? Who pays in advance for a loan????? African Bank has turned into a bank that steels from their clients, THEY ARE *****'S!!! THEY ARE COMMITTING *****!!!! I HAVE HAD ENOUGH!!!

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Replies (2)
DG
Dean G's update27 Jan 2023, 12:55
Reviewer Update
So Masego from te Social Media team called me yesterday, had to tell the whole story from start to finish (AGAIN), apparently they dont keep track of complaints and issues. Promises to call me back by they end of the day or latest today... shockingly no one called me back. So I called, asked to speak to her (conveniently calls cant be transferred to her) but the lady promised that she (Masego) will call me immediately. Fast Forward 2 hours and still NOTHING! African Bank however has already loaded their second installment on my bank...I WANT MY MONEY, TODAY!!!!!!
DG
Dean G's update30 Jan 2023, 10:58
Reviewer Update
@African Bank: Still waiting for the promised call from your forensics department....