African Bank they dont follow through with complaints

In Dec 2023 I was unfortunately a victim of *****. And somehow the *****sters managed to block my African bank accounts with so much as a phone call (told by the operations centre). After much a to do I got the necessary affidavit and had my accounts unblocked. Since January I have been trying to get my money back from Capitec Bank from the *****ulent account which of the person who took the money from me. Capitec says the account is frozen and there are funds in the account but I have to work though African Bank, which I have been doing but I get the same answer, we going to escalate it to our Forensic Department and then the Forensic Department say they have passed it onto the FICOmbuds, who never answer their emails or any other form of communication even from the Suri of your Forensic Department. I was given a reference no and have supp**** all the documentation required. Why is it taking so long, no feedback and I am out of pocket as I am unemployed. Can someone please assist?