African Bank the worst Service provider when it comes to claims.

My name is Yolisa Mcoli I have a policy with African Bank,I submitted a claim at the Pier 14 branch on Tuesday 2nd June 2024 and I was told that I should be getting a correspondence in the next 24hours and that did not happen.I had to call in the morning today and the call was not answered.Thought driving to the mall would be helpful only to find out that the consultant aswell will send me to the phone. I called and was assisted by a consultant named Alius not sure of the spelling but he was rude as hell and when I tried to call him off for being rude he dropped the call on me.What angers me the most is him saying that there is no claim but when the consultant that helped me checked her email it was indeed sent.How they never got the email I don't know.I have been waiting for almost 2 hours on the line but finding no joy.This is the worst service ever as I also have experienced this when my sister made a claim and was only paid once we wrote to the ombudsman. I will never ever recommend African bank as they have the worst service in the funeral claims and even their consultants who don't seem to know anything about the policy. The 24hours turn around time has passed and I will definitely not wait longer than that unless stipulated in the contract which is not there.