African bank the worst ever

Did the online application filled in all details submitted was given offers then it said bank offer and after a hour a consultant calls me does the whole damn application again and takes everything down again and tells me different offers to which i choose 1..then she tells me after all that that i must go to a branch to finalise the process and i told her then why is it a online application to which she was stuck on 1 reply you have to go to the branch..so why the hell make us do it online then call and redo it again and still we must go in the branch...well she asks me where i stay and she finds a branch i can go into..i take off go in sit like a idiot taking fingerprints like a ******** 4 times and am told that the lady there assisting me can't help me because nothing is picking up on the system and she must now request a rejection or whatever and i must wait and redo the entire process again and she cant tell me how long that will take..reject what exactly if theres nothing in the system which brings me to the point of what the hell happened to the application i sat on the phone doing..why was it not saved or is the level of incompetence so bad that saving or picking up a application is to hard to a consultant whos primary job is to do applications. Also why are there no cubicles in the chatsworth branch..so we sit and everyone can hear all our stories and details as its a open place and no privacy at all..wake up african bank seriously