TM
Thato M
1 reviews | Active since Sept 2022
14 Mar 2023, 12:50
African bank the worst bank to bank with
The biggest mistake I have made in my life was to open an African bank account. My account has been on hold for 44 days and I have called in more than 10 times and even wrote emails but they have not assisted me. I would never recommend this bank to anyone.
Helpful (0)
Replies (4)0
Replies (4)TM
Thato M's updateReviewer Update
26 Mar 2023, 23:37I am still not assisted even now because my account is still on hold🤷♂️
Spoke to more than 10 consultants and it's new stories everyday.
I have never experienced such a bad service like this in my life.
Yhooo what a bank.
Spoke to more than 10 consultants and it's new stories everyday.
I have never experienced such a bad service like this in my life.
Yhooo what a bank.
TM
Thato M's update26 Mar 2023, 23:37
Reviewer Update
I am still not assisted even now because my account is still on hold🤷♂️
Spoke to more than 10 consultants and it's new stories everyday.
I have never experienced such a bad service like this in my life.
Yhooo what a bank.
Spoke to more than 10 consultants and it's new stories everyday.
I have never experienced such a bad service like this in my life.
Yhooo what a bank.
African Bank's replyOfficial
27 Mar 2023, 09:01Thanks for speaking up and calling us out. Thank you for order to address your social media query, we need to ensure we protect you and follow the procedure we use to identify and verify our customers. I will log a query on our system, and you will receive a verification SMS. Please reply Yes to this message so we can continue to address your concerns.
Your African Bank Support Specialist team
***
Your African Bank Support Specialist team
***
African Bank's reply27 Mar 2023, 09:01
Official
Thanks for speaking up and calling us out. Thank you for order to address your social media query, we need to ensure we protect you and follow the procedure we use to identify and verify our customers. I will log a query on our system, and you will receive a verification SMS. Please reply Yes to this message so we can continue to address your concerns.
Your African Bank Support Specialist team
***
Your African Bank Support Specialist team
***
African Bank's replyOfficial
27 Mar 2023, 09:02Thanks for speaking up and calling us out. We're serious about keeping personal information safe. However, to do this we need to confirm your identity before we can start working on your concern.
Please chat with your Support Specialist team on ***, visit any African Bank branch, or register for self service on www.africanbank.co.za
Your African Bank Support Specialist team
***
Please chat with your Support Specialist team on ***, visit any African Bank branch, or register for self service on www.africanbank.co.za
Your African Bank Support Specialist team
***
African Bank's reply27 Mar 2023, 09:02
Official
Thanks for speaking up and calling us out. We're serious about keeping personal information safe. However, to do this we need to confirm your identity before we can start working on your concern.
Please chat with your Support Specialist team on ***, visit any African Bank branch, or register for self service on www.africanbank.co.za
Your African Bank Support Specialist team
***
Please chat with your Support Specialist team on ***, visit any African Bank branch, or register for self service on www.africanbank.co.za
Your African Bank Support Specialist team
***
TM
Thato M's updateReviewer Update
21 Apr 2023, 13:46I have done that already.
I was on a call now with a consultant and funny the lady could get into my profile but she still cannot assist me.
I was on a call with Sars and they say they don't know why my account is on hold so someone is not doing their job in African bank but its okay.
Let me try to find who can help me because definitely you guys have failed... Holding an account with nothing you are doing on your site to assist me?
Strange really.
I was on a call now with a consultant and funny the lady could get into my profile but she still cannot assist me.
I was on a call with Sars and they say they don't know why my account is on hold so someone is not doing their job in African bank but its okay.
Let me try to find who can help me because definitely you guys have failed... Holding an account with nothing you are doing on your site to assist me?
Strange really.
TM
Thato M's update21 Apr 2023, 13:46
Reviewer Update
I have done that already.
I was on a call now with a consultant and funny the lady could get into my profile but she still cannot assist me.
I was on a call with Sars and they say they don't know why my account is on hold so someone is not doing their job in African bank but its okay.
Let me try to find who can help me because definitely you guys have failed... Holding an account with nothing you are doing on your site to assist me?
Strange really.
I was on a call now with a consultant and funny the lady could get into my profile but she still cannot assist me.
I was on a call with Sars and they say they don't know why my account is on hold so someone is not doing their job in African bank but its okay.
Let me try to find who can help me because definitely you guys have failed... Holding an account with nothing you are doing on your site to assist me?
Strange really.