African bank the worse ever.

At logger heads with this dreadful bank again. A fixed deposit is due in 13 days time. I sent them a SMS a month ago with instructions once the money came due. No reply. One of their consulates phoned me 2 weeks ago and we confirmed I wanted the money placed into 'My World' account when due. Could not believe it when I received a SMS from them yesterday wanting me to reinvest the money. Obviously the left hand has no idea what the right hand is doing. I know this company went belly up before, if they keep on like this it will happen again. I know exactly what reply I'm going to get to this missive. It's their stock answer. 'We tried to phone you but there was no reply.