African Bank, the worse ever.

I have complained before about the terrible service I get from this bank.As my card had expired I traveled from Ladismith to Mossel Bay to update my card.Although With FNB and Standard bank I have no problem with their finger print system,how ever with African Bank it won't accept mine.THeir staff in Mossel Bay was most unhelpful and refused to override the sytem.They say I must go to the home office to update my finger prints,this is in spite of us having not home affairs in Ladismith.I an 79 years old with a broken back and can hardly walk and yet they will not update my card and I can't withdraw any money either.I rule the day I ever had any dealings with this bank.