HM
Hannes M

1 reviews | Active since Dec 2017

10 Feb 2021, 15:51

AFRICAN BANK - THE BANK WITH NO CUSTOMER SERVICE

African Bank is such a beginner. Untrained staff that cannot answer your questions and most disturbing NO MANAGERS in the branches. This is so unprofessional it is not even funny and not only that but it places the poor staff members in the branch at disadvantage. To make matters far worst I complained to African Bank about the absence of Mangers in the Branches to which they kindly emailed me a letter informing me that my concerns have been raised with the manager and that the matter is therefore resolved. Naturally I understood that a manager must have been appointed since my complaint, so I go to the branch to meet this new manager. Only to discover that there has not been a manager since my complaint, and that there most certainly not been a new one appointed. THIS DEAR READER BRINGS ME TO THE CONCLUSION THAT AFRICAN BANK PAYS NO ATTENTION WHATSOEVER TO YOUR COMPLAINTS. THEY JUST INSULT YOUR INTELLIGENCE AND SEND YOU AN AUTOMATED REPLY TO ANY COMPLAINT. Honestly they should go back to the drawing board as their entire system is unfriendly and useless. AVOID THESE BEGINNERS THEY NOT WORTH THE AGGREVASION TO SAVE A RAND OR TWO ON BANKING FEES.

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