African Bank takes 111 days to sort out ***** on Credit card - Still waiting. Cant use my card

There were ********** transactions on my African Bank account. Once I realised this I blocked my account and also opened a case with Group Forensics to see what they can do. Today is 111 days since this started. I am still waiting. Out of frustration I have asked them to drop the case numerous times twice in last week and again this week. You can not speak to a forensic auditor - the Customer service agent always have to send a message to Forensics, I loved African Bank - but really it is 11 days before Christmas I need my credit card. I was promised someone from Forensic Team will contact me today - so iy is wait and see. Pierre Martthee-Fouche