African Bank Stole my money

I would like to write to express my dissatisfaction with African Bank. I made a commitment to pay my loan through a debit order to go off my account at the end of the month over the repayment period. This month May 2021, they debited my account the amount due of R736,45 on the 03 May 2021. Suddenly ,8 days later they went again to debit my account for the second time in the same month, the same amount of R736,45 - so they basically debited my account twice even though l had not missed any payment. I went to the branch to reverse the double payment where l was issued this reference number *** for the reversal which was supposed to have happened within 72 hours according to their sms and guess what dololo. Nobody from African Bank bothered to phone me to provide feedback. I logged a call on Wednesday 12 May 2021 and today is 21 May 2021 – still no update but they are keeping my money which they stole from my account – that is theft. I made an initiative to make a follow up on Wednesday 19th of May 2021 and spoke to the call centre agent who **** to me by making false promises - she advised that her supervisor will contact me within the next 30 minutes to resolve this – since then there has been no contact from African Bank. This is bad image for African Bank, l have been their loyal customer for over 3 years now and this is how they thank me for my loyalty. Unhappy Customer,

Mr Ncube