African Bank Still unable to help!!

This is the second review complaint I am writing against African Bank as my last complaint was still not concluded. I was a staff member at African bank and upon resignation I had made arrangements with HR to debit my Bursary amount directly from my Capitec account. The arrangement was never made and this year I have been back and fourth with them I have settled two of my loans to my surprise they had converted my Bursary into a loan and never attempted to debit until this year when I called them and even made manual payments!!! The account is reflecting in arrears and yet the bank has never made an attempt to debit my account up until I made contact with them last month!!