African Bank still hasn't given me an answer

Your credit life policy linked to your African Bank agreement *** lapsed due to non-payment. *** Auth FSP Reg NCRCP5<br> <br> This was the sms I received on 28.12.2015.<br> <br> I made a complaint on Hello Peter and a Sylvester Fraser did come back to me to say \don't worry your account is up to date. Your policy must still be active."In the meantime I tried calling Sylvester but I was told that he only works via e-mails. I did sent him an e-mail but I'm still waiting.<br> <br> I want a letter from the insurance company saying that my policy is still active or I want my money refunded that was paid on that policy seeing that is of no use to me now. Why must I pay R296.86 each month on a policy that doesn't exist???? I call that plain and simple *******.<br> <br> I managed to get online to see my African Bank account this morning. According to African Bank's website that policy is \""Not in force\"". That means it was cancelled.<br> <br> I'm waiting for you to refund me my money. Roughly it comes to a total of R296.86 * 27 payments made on insurance. Total due to me R8"