vV
vidoncorleone V

1 reviews | Active since Jul 2016

12 Oct 2018, 01:47

African Bank still charging me after I settled my loan in full.

I settled my loan in full with African Bank in August but my balance keeps growing. Now I owe them about R311, When I checked last month I was now owing R180. What is going on? Weren't you guys supposed to cancel everything after I settled my loan in full? I even see life insurance premiums being charged to me but what are you charging me for if I don't owe you money anymore? Can someone please explain, this is *********.

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Replies (1)
African Bank
African Bank's reply12 Oct 2018, 09:05
Official

Hi Mr/Ms customer

Unfortunately we have been unsuccessful in contacting you and we are therefore unable to proceed with this complaint.

Please contact us in order to address your concerns.

Your African Bank Support team

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