African bank. Stay away

I am not happy with this service. I phoned the bank to update my FICA documents on Tuesday. They said I need to go to the branch it takes 5 min. I went to the branch and it kept on saying error. They reported it to IT and said it will get sorted. It's been 6 days now. My funds are frozen and I can't pay anyone its month end. My credit score is going to get impacted by this. I phoned them this morning just to be informed it's going to a different department now. This is African banks problem, but I am the one that has to suffer. This is terrible service with no help.