African Bank stalling on refunding incurred bank charges for early debit

Debited me early and I incurred bank charges.

When complaining, customer service agents send me from post to pillar for a straight week.

A week later, and I now have to wait for the money to be refunded because of department having to send it to another department.

They will be making another debit tomorrow, as agreed and on time. Unfortunately, they supposedly cannot refund me on time, because of their systems. And sadly, no repercussions for them. But let me not pay or be late, I will immediately incur all sorts of charges.

Ref: **********

Let's see if they will live up to their promises. Either way, totally trash customer service - and that's an understatement.