African Bank staff very ***********

Very dissapointed in the service I Received.I often got calls from African Bank to apply for a loan.I recently needed money for medical reasons and decided to apply online.

I submitted all the details needed ...which include Bank statements ..I'd and payslips. I get paid every week in arrears /backdated ...meaning if I work this week the wage will only be paid next week. Constantly staff are calling requesting a salary variance letter as the date reflecting on my payslip and the dates the wage gets paid into my bank account ,does not correspond. I explained that I get paid in arrears/backdated and the staff seems not to understand.

I got a letter from my employer stating my basic weekly wage and confirming once again that my wages gets paid in arrears/backdated ...that's why the payslip dates and bank statement deposit dates differ.

My HR department even offered African Bank to call them if anything is unclear.

The staff are very *********** ...cannot believe that they do not know how backdated wages are working .

They keep on say salary variances ,where in near fact there are none it is just them ,that does not know the wages process. I am a old client of the bank as I app**** for a loan a few years ago and at that time my wages was paid exactly the same.

I mailed directdoc over 6 occasions and this issue as not been resolved .

I even mailed MRamadwa but no one seems to help . Why don't you guys just phone my work and confirm that my wages are correct and continue the application. Is that too much to ask?

Very dissapointed #old client of