African Bank staff is so ***********

I am disappointed with the staff of AFRICAN BANK! They are ******. if this is your way of making money then SHAME ON YOU <br> <br> on the 29th of September I settled my loan with African Bank and I requested them to close it, the lady told me I have to call them again the next day to close, so I did that. only to my surprise when I called in again they told me I still have an outstanding amount of about R36 rand if I'm not mistaken, I asked to speak to the manager because it is not my problem that they didn't debit the whole settlement amount as I requested. but she assured me that they will close it because the error was from their side. fine!<br> on the 20th to my surprise they debited R500.00 again when I called in to find out, they told me it was a misunderstanding I didn't tell them that I wanna close the credit card. and they told me they will refund me.<br> <br> so they refunded me R434.31 on the 21st whilst they took R500.00 WHY?? now they telling me that I still owe them R500.00 because the money was reversed from my account.<br> this bank is so ***********! had they debited the correct settlement amount and closed the damn credit card I would not be sitting in this mess! now I have suffer