AFRICAN BANK STAFF ARE WORKING WITH ****MERS AGAINST US

Good day, I would like to submit a complaint about the mistreatment received from African Bank.

My bank account was put on hold in may 2023 due to a false ***** report, and I have resolved the issue out with your staff member “Tshepo Masilo – ***** Analyst”, then my account got opened.

In September 2023, I was surprised to see an email coming from SAFPS informing me that African Bank has listed me for ***** without me even know about it, although the matter was resolved already in May 2023

I was then directed to someone with the name of Annarie Serfontein who requested me to send my proves and documents to Promise Makaleng and which was a total of waste of time.

I have emailed everything to Promise Makaleng four weeks ago, and tried to follow up with them three times after that but no response and no update to my query.

I have eventually lodged a formal dispute with SAFPS and today I won the case as the record has been deleted. AND STILL NO REPLY FROM AFRICAN BANK STAFF & MY ACCOUNT STILL ON HOLD!!!!!!!!!!!!!!

Overall, African Bank doesn’t have the right to mistreat us that way. African Bank Staff I dealt with are complete waste of time, incompetence and lacking all ways of communication.

I request you to take my complaint further if you still interested about your clients.