African Bank Southdale Poor Service

i just came bank from southdale African Bank Branch and i was very disappointed by the service provided to me as a client, the consultant by the surname of TEFFO was busy on his whats app and ignored some of my questions which lead to me asking him if his okay and the answer i got was i wouldn't walk through that door if i was not okay, i then said said to him the reason im asking is because i have been asking you questions and you not answering he said it because im busy followed by silents . even my application amount decreased to R2000 form the R33000 that was approved online he said reason is the lady who captured my online application stated a wrong company name, is that even possible. POOR SERVICE no hard effort was put in to my application to try and assist me by TEFFO. hope im the last client he gives such service to.