WS
Werner S

1 reviews | Active since Dec 2015

25 Oct 2024, 06:29

African bank should be ashamed.

I never known this how African bank works. I was pre approved for a credit card and was asked to submit all the documents, this process took a month. Received my Credit card, then was told to wait 48. The card was active and a debit order was placed 3 times on my account. Then lol after 48 hours received a mail saying I was declined????? After a whole months process and received a Credit card with my name on lol and then... I was declined? Really the poorest bank service I ever received!

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Replies (9)
African Bank
African Bank's reply25 Oct 2024, 10:04
Official
Thanks for speaking up and calling us out. Your enquiry has been successfully logged. Your reference number is ***. Please verify your contact number by replying Yes to the SMS you received.
WS
Werner S's update25 Oct 2024, 11:07
Reviewer Update
I have responded to your message?
But there is no need to rectify this as I have went into African bank and closed all affiliated connections to African bank and will never use there service ever again. Thank you
WS
Werner S's update25 Oct 2024, 11:10
Reviewer Update
To anyone out there please don't use there service as it's the poorest I ever came across. I did a application online today and received proper service else were. Please think twice before using African bank. They don't care about there service nor about possible clients

African Bank
African Bank's reply25 Oct 2024, 11:19
Official
Thank you for responding to our message. We've escalated your concern to our internal complaints department for the attention it deserves. Our African Bank Complaints team will be in touch as soon as the matter is resolved. Our complaint turn around time is 7 business days.

Your African Bank Support Specialist team
African Bank
African Bank's reply25 Oct 2024, 11:20
Official
Thanks for speaking up and calling us out. I noted your earlier post and have provided a response there. Kindly confirm its receipt.

Your African Bank Support Specialist team
WS
Werner S's update25 Oct 2024, 12:55
Reviewer Update
Please don't call me or mail me, I am no longer interested in what you guys have to offer, I just spoke to your team and told them not to waste my time with empty words. I am never going to use African bank ever again. So please stop phoning me or mailing me please. NOT interested anymore thank you
African Bank
African Bank's reply25 Oct 2024, 14:17
Official
Hi, Werner, I noted your earlier post and have provided a response there. Kindly confirm its receipt.
WS
Werner S's update27 Oct 2024, 16:20
Reviewer Update
Thank you referring your matter to the African Bank Channel Complaints Department. In short, you state that you app**** for a new African Bank loan on 30 January 2024, and you submitted your documents on 09 February 2024, however you were advised that the credit application expired, and you are requesting the Bank to review the matter as you did not receive any communication from the Bank about the application’s expiry. We confirm that we were not successful in our attempts to verify you in order to provide detailed feedback. We confirm as per our telephonic discussion that your matter is resolved, you can continue with your application by logging into your Internet Banking Profile or via the App. This offer is subject to change. We trust the above is in order.

Well this was not wat i was Talking About is it??

Thing is no matter what the case is with African Bank you Guys still Have the Poorest Client Service i ever came Across lol. Why is it that you respond with the wrong things? I Received a offer from you and then received a Credit Card activated and were told i had to wait 48 hours for my account to be active after i was told i was approved, then the next Day got a email saying i was declined?? that is what was going on NOT what you state on your response.
African Bank
African Bank's reply28 Oct 2024, 11:28
Official
Thanks for speaking up and calling us out. I noted your earlier post and have provided a response there. Kindly confirm its receipt.

Your African Bank Support Specialist team