1 reviews | Active since Jun 2016
African Bank Settlement ***
<p>Hello Peter</p> <p>I had a loan with African Bank of R100000 which i was paying R 3,023.70 and on the 17-12-2015 i requested a settlement amount which the bank sent and the settlement amount was R74834.41. i then paid R73308.04 which i thougt it was the settlement amount. on the 4th of January 2016 i called African Bank to request them to close the account. they then requested me to forward the proof of payment which i forwaded to the email they supp**** me. with the following content</p> <p> </p> <p>From: Thabang Maponya [mailto:***] <br /> Sent: Tuesday, January 19, 2016 8:38 AM<br /> To: Godfrey Mudau<br /> Cc: ***<br /> Subject: RE: Your African Bank Loan Settlement Letter</p> <p> </p> <p>Good day,</p> <p> </p> <p>Thank you for your email.</p> <p> </p> <p>Please kindly note that the settlement paid on the account was short paid with an amount of R526.37.</p> <p> </p> <p>Settlement quote provided was an amount of R74 834.41 valid from the 2015/12/17 to the 2015/12/24 and amount paid was R74 308.04</p> <p> </p> <p>Please pay the amount of R526.37 for account to be finalised and closed.</p> <p> </p> <p>Kind Regards</p> <p> </p> <p>From: Godfrey Mudau [mailto:***] <br /> Sent: 15 January 2016 11:40 AM<br /> To: Thabang Maponya<br /> Cc: ***<br /> Subject: RE: Your African Bank Loan Settlement Letter</p> <p> </p> <p>Good day</p> <p> </p> <p>Refer to the mail below and assist</p> <p> </p> <p>African bank has debited my account after I have requested the closure of this account as per the below email.</p> <p> </p> <p>Please assist with reversing the amount of R3023.70</p> <p> </p> <p>Regards </p> <p> </p> <p> </p> <p>From: Godfrey Mudau <br /> Sent: Monday, January 4, 2016 10:00 AM<br /> To: '***'<br /> Cc: '***'<br /> Subject: RE: Your African Bank Loan Settlement Letter</p> <p> </p> <p>Good day</p> <p> </p> <p>Please assist with closing the following account ***.</p> <p> </p> <p>For further information please contact me.</p> <p> </p> <p> </p> <p>Regards </p> <p> </p> <p>From: *** [mailto:***] <br /> Sent: Thursday, December 17, 2015 12:12 PM<br /> To: Godfrey Mudau<br /> Subject: Your African Bank Loan Settlement Letter</p> <p> </p> <p> <br /> <br /> <br /> </p> <p>Dear Mr T Mudau</p> <p>You’ve got mail!</p> <p>Please find attached your latest Settlement letter.</p> <p>African Bank: MR T MUDAU, your settlement has been created. Your reference number is IVR***, settlement amount R74,834.41 is valid until 2015/12/24. Should you have any queries please contact us on ***or visit your nearest branch. NCRCP5</p> <p>For your security and benefits, your email settlement is password protected, please use your ID number or passport number which ever you have supp**** us, to access your statement.</p> <p>How to open the attachment? If you don’t have Adobe installed on your computer, please click on the link below or copy and paste the following URL in the address line in your browser to download the software.</p> <p>http://get.adobe.com/reader/</p> <p>Kind Regards</p> <p>African Bank</p> <p> <br /> </p> <p>T Winterboer was appointed as Curator of African Bank Limited (the “Bank”) on 10 August 2014 by the Minister of Finance of the Republic of South Africa and pursuant to the Banks Act No. 94 of 1990 (as amended) to manage the affairs of the Bank subject to the supervision of the Registrar. Terms, conditions & affordability rules apply. Full terms and conditions are available on www.africanbank.co.za. African Bank is an authorised financial services and registered credit provider. NCR Reg No. NCRCP5 Reg No.***. <br /> <br /> </p> <p> </p> <p>Disclaimer</p> <p>The information in this e-mail is confidential and is legally privileged. It is intended solely for the addressee. <br /> Access to this e-mail by anyone else is unauthorised. If you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted in reliance on it, is prohibited and may be ********.<br /> Whilst all reasonable steps are taken to ensure the accuracy and integrity of information and data transmitted electronically and to preserve the confidentiality thereof,<br /> no liability or responsibility whatsoever is accepted if information or data is, for whatever reason, *******ed or does not reach its intended destination. <br /> <br /> If any view or opinion is expressed in this e-mail, such views or opinions are those of the sender unless it is clearly stated that it is that of African Bank. <br /> <br /> African Bank Ltd is an authorised financial services and registered credit provider: NCRCP5. <br /> <br /> Mr T Winterboer was appointed as curator of African Bank Limited (the "Bank") on 10 August 2014 by the Minister of Finance of the Republic of South Africa<br /> and pursuant to the Banks Act No. 94 of 1990 (as amended) to manage the affairs of the Bank subject to the supervision of the Registrar. Please note, Mr Winterboer acts in the aforesaid capacity.</p> <p>CSA39A8_disclaimer</p> <p> </p> <p>After the bank advice on the short payment i the went to the centurion branch and branch contacted Mr Maponya to confirm the amount which he confirm as per email above. i then paid the short paymet as advice and again i sent proof of payement.</p> <p> </p> <p>The bank did not close the account and they continued to sent debit orders to my account after i have requested closure of this account. The account was suppose to have been closed on the 19th of january 2016</p> <p> </p> <p>now the bank is saying i am onwing then R3200</p> <p> </p> <p> </p> <p>Please assist i have all communication that i have sent to the bank and since january they dont ant to close the account. the account has been settled in full.,</p> <p> </p> <p> </p> <p> </p> <p> </p>
Thank you for referring your concerns via Hello Peter.
We have been unable to make contact with you telephonically in respect to your complaint via Hello Peter.
Please provide us with a convenient time to contact you.
Should you need to, please contact our Customer Care contact centre on ***
Kind Regards
Sylvester Fraser
Contact Centre Support Team
***
Thank you for referring your concerns via Hello Peter.
We have been unable to make contact with you telephonically in respect to your complaint via Hello Peter.
Please provide us with a convenient time to contact you.
Should you need to, please contact our Customer Care contact centre on ***
Kind Regards
Sylvester Fraser
Contact Centre Support Team
***
