African bank service its a sham. I would call it a joke if it didn't involve my money.

I opened a new account called My World and me and wife EFTed money to activate it. 3 weeks later money still not reflecting and have been send around like crazy. I have been to talking to their call centre staff because I went to their Brooklyn branch and was told that they were offline and couldn't be helped. I have sent them proofs of payment more than once. Its the 1st of February 2022 and still no resolve. First deposit was made on 06/Jan and second on 17/Jan/2022. What a shambolic experience....