DM
Daniel M
1 reviews | Active since Jul 2022
10 Jul 2023, 15:28
African Bank service is pathetic to say the least.
I app**** for a loan from African Bank on the 3rd of July and I needed to use the loan on the 6th of July. I was informed that the application will take 48 to 72 hours and I should have the money in my account on the 6th. That did not happen as my application is still under review. I then went to the bank (Sandton Branch) and I was redirected to the customer service which did not really have a clue on how to assist except escalate my call to some department that deals with loans.
The service is really pathetic as I complained about this on the 6th and to this point I have not received any feedback and my loan application is still under review. I think I will go to the bank and cancel my application as this has inconvenienced me in many ways than one.
I am disappointed in how they handle themselves and the service is very poor to say the least. I think they just lost me as a customer. Useless.
Helpful (0)
Replies (8)0
Replies (8)DM
Daniel M's updateReviewer Update
11 Jul 2023, 14:26Once again I went to this micky mouse bank only to be told the very same thing they told me 6 days ago that my issue has been escalated. what is the point of escalating if nobody actions your query.
I have a pending loan application that I can not even cancel, I am basically being held at ransom coz now I am noy able to go to other banks to try and get the loan.
The amount of stress caused for me by this bank I don't wish it on anyone and not mentioning the inconvenience caused. Go to this idiots at your own peril. This is a lesson learned and I am never setting foot at that bank again.
I have a pending loan application that I can not even cancel, I am basically being held at ransom coz now I am noy able to go to other banks to try and get the loan.
The amount of stress caused for me by this bank I don't wish it on anyone and not mentioning the inconvenience caused. Go to this idiots at your own peril. This is a lesson learned and I am never setting foot at that bank again.
DM
Daniel M's update11 Jul 2023, 14:26
Reviewer Update
Once again I went to this micky mouse bank only to be told the very same thing they told me 6 days ago that my issue has been escalated. what is the point of escalating if nobody actions your query.
I have a pending loan application that I can not even cancel, I am basically being held at ransom coz now I am noy able to go to other banks to try and get the loan.
The amount of stress caused for me by this bank I don't wish it on anyone and not mentioning the inconvenience caused. Go to this idiots at your own peril. This is a lesson learned and I am never setting foot at that bank again.
I have a pending loan application that I can not even cancel, I am basically being held at ransom coz now I am noy able to go to other banks to try and get the loan.
The amount of stress caused for me by this bank I don't wish it on anyone and not mentioning the inconvenience caused. Go to this idiots at your own peril. This is a lesson learned and I am never setting foot at that bank again.
African Bank's replyOfficial
11 Jul 2023, 15:26Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
African Bank's reply11 Jul 2023, 15:26
Official
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
DM
Daniel M's updateReviewer Update
11 Jul 2023, 15:28I am not sure what you mean you cant get hold of me as i do have my cell phone with me and it on.
DM
Daniel M's update11 Jul 2023, 15:28
Reviewer Update
I am not sure what you mean you cant get hold of me as i do have my cell phone with me and it on.
DM
Daniel M's updateReviewer Update
11 Jul 2023, 16:23My second visit to the bank (Mall of Africa Branch) as I was told that they should have some information form in 30 minutes time after my query.
I am told that there is no new information and we tried calling their customer service to no avail. I am basically told to sit and hope for the best. The worst part is I am told that the application can not be cancelled as I wanted to apply for a loan at another bank, talk about being held prisoner by the bank.
No clue whatsoever on how to handle this issue, all being told is that it has been escalated and there is a backlog of approvals.
For them to say they been trying to reach out to me and they are not able to do so is total BS.
I am told that there is no new information and we tried calling their customer service to no avail. I am basically told to sit and hope for the best. The worst part is I am told that the application can not be cancelled as I wanted to apply for a loan at another bank, talk about being held prisoner by the bank.
No clue whatsoever on how to handle this issue, all being told is that it has been escalated and there is a backlog of approvals.
For them to say they been trying to reach out to me and they are not able to do so is total BS.
DM
Daniel M's update11 Jul 2023, 16:23
Reviewer Update
My second visit to the bank (Mall of Africa Branch) as I was told that they should have some information form in 30 minutes time after my query.
I am told that there is no new information and we tried calling their customer service to no avail. I am basically told to sit and hope for the best. The worst part is I am told that the application can not be cancelled as I wanted to apply for a loan at another bank, talk about being held prisoner by the bank.
No clue whatsoever on how to handle this issue, all being told is that it has been escalated and there is a backlog of approvals.
For them to say they been trying to reach out to me and they are not able to do so is total BS.
I am told that there is no new information and we tried calling their customer service to no avail. I am basically told to sit and hope for the best. The worst part is I am told that the application can not be cancelled as I wanted to apply for a loan at another bank, talk about being held prisoner by the bank.
No clue whatsoever on how to handle this issue, all being told is that it has been escalated and there is a backlog of approvals.
For them to say they been trying to reach out to me and they are not able to do so is total BS.
African Bank's replyOfficial
11 Jul 2023, 17:53Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, however you keep saying hello two times and drop the call. When I reattempt same thing happens.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
African Bank's reply11 Jul 2023, 17:53
Official
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, however you keep saying hello two times and drop the call. When I reattempt same thing happens.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
DM
Daniel M's updateReviewer Update
12 Jul 2023, 10:52Do you honestly believe I would go through such hassles only to say hello two times and drop your call, I mean after everything I went through with African Bank. I want this to be resolved. Pathetic.
DM
Daniel M's update12 Jul 2023, 10:52
Reviewer Update
Do you honestly believe I would go through such hassles only to say hello two times and drop your call, I mean after everything I went through with African Bank. I want this to be resolved. Pathetic.
African Bank's replyOfficial
12 Jul 2023, 13:41We've escalated your concern. The Collections department takes care of all Ellerines merchandise complaints. They will do their very best to take care of your concern and will get in touch as soon as possible.
If you have any questions, don't hesitate to call them on ***.
Your African Bank Support Specialist team
***
If you have any questions, don't hesitate to call them on ***.
Your African Bank Support Specialist team
***
African Bank's reply12 Jul 2023, 13:41
Official
We've escalated your concern. The Collections department takes care of all Ellerines merchandise complaints. They will do their very best to take care of your concern and will get in touch as soon as possible.
If you have any questions, don't hesitate to call them on ***.
Your African Bank Support Specialist team
***
If you have any questions, don't hesitate to call them on ***.
Your African Bank Support Specialist team
***
African Bank's replyOfficial
12 Jul 2023, 14:47Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.
Talk to you soon.
Your African Bank Support Specialist team
***
Talk to you soon.
Your African Bank Support Specialist team
***
African Bank's reply12 Jul 2023, 14:47
Official
Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.
Talk to you soon.
Your African Bank Support Specialist team
***
Talk to you soon.
Your African Bank Support Specialist team
***