African Bank Service and Speed six.

I have had outstanding accounts with African bank and they put my name on ITC. Basically I was blacklisted with then as I could not afford payments. I then decided to settle both my loans in full and did request paid up letters which I dully received. I was also told that African bank would get in touch with ITC and remove name from them. After two week they had only removed one loan and not the other. I then called in to request that why did they removed one loan and no the other. They said I needed to go into a branch and they would sort it out. I went into a branch and they said thwley could not help. They called the calk center from the branch and they assured me that it would be removed from ITC by the 28 April 2018. I then received an SMS sayint they would get back to me on 30 April 2018. Up to date the have not removed the loan from ITC and I find it strange as both loans were paid at Tue same time but only onle lone was removed and the other loan was not removed. I call them and could not answer my questions. The service I have received from African bank is pathetic and the harrased me to pay up the accounts which I did but now o have to run around and make many calls for them to sort it out. This is very frustrating and needs to be sorted out asap. African bank you guys really have a useless pathetic call center and your employees have no idea how to answer my questions. This loan which is paid up need to he removed from ITC and my name cleared. Pls could someone who knows what they are doing could contact me and resolve this because I fell powerless and at your companies mercy. Once again African Bank you guys really disappoint and are unprofessional.