HS
H S
1 reviews | Active since Feb 2017
23 May 2019, 07:44
African Bank - Serious concern for clients and SA
App**** online, no response after 24hours, eventually phoned AB! The lady told me that my application had been suspended, reason, the African Bank system has sent it to the wrong department!!!! How on earth in this day in age does a system send personal documents to wrong departments. After numerous calls I was promised that AB will phone me back, sadly another 24hours no word from African Bank.
From my dealings with the bank and complaints on this site it is clear that there are numerous system problems, and inefficient leadership, makes one wonder what the governance is like, how secure the IT systems are.
One wonder how all of this will be viewed by ratings agencies and regulators eventually.
Helpful (0)
Replies (10)0
Replies (10)
African Bank's replyOfficial
23 May 2019, 08:54Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.
Talk to you soon.
Your African Bank Support Specialist team
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African Bank's reply23 May 2019, 08:54
Official
Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.
Talk to you soon.
Your African Bank Support Specialist team
***
HS
H S's updateReviewer Update
23 May 2019, 09:28African Bank, you phoned and promised to phone me back in 30min (AND IT HAS BEEN AN HOUR NOW), I again phoned and your call centre, they put me on hold for 22 min after I have given up. PLEASE PHONE ME!
HS
H S's update23 May 2019, 09:28
Reviewer Update
African Bank, you phoned and promised to phone me back in 30min (AND IT HAS BEEN AN HOUR NOW), I again phoned and your call centre, they put me on hold for 22 min after I have given up. PLEASE PHONE ME!
HS
H S's updateReviewer Update
24 May 2019, 10:06Tha saga continous, loosing dicuments constantly. I had to resend 3 times now, just received an sms that documents are missing. It is clear that African Bank is a mess.
HS
H S's update24 May 2019, 10:06
Reviewer Update
Tha saga continous, loosing dicuments constantly. I had to resend 3 times now, just received an sms that documents are missing. It is clear that African Bank is a mess.
African Bank's replyOfficial
24 May 2019, 12:18Thanks for raising your concerns with us. We'd like to call you and listen to your concerns in detail, but we can't get hold of you. Please confirm a convenient time to contact you as well as a preferred contact number.
We hope to talk to you soon.
Your African Bank Support team
***
African Bank's reply24 May 2019, 12:18
Official
Thanks for raising your concerns with us. We'd like to call you and listen to your concerns in detail, but we can't get hold of you. Please confirm a convenient time to contact you as well as a preferred contact number.
We hope to talk to you soon.
Your African Bank Support team
***
HS
H S's updateReviewer Update
24 May 2019, 12:23You can phone
HS
H S's update24 May 2019, 12:23
Reviewer Update
You can phone
HS
H S's updateReviewer Update
24 May 2019, 13:14Still no response
HS
H S's update24 May 2019, 13:14
Reviewer Update
Still no response
African Bank's replyOfficial
24 May 2019, 15:19We've escalated your concerns to our internal complaints department for the attention it deserves. Our African Bank Complaints team will be in touch as soon as possible.
Your African Bank Support team
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African Bank's reply24 May 2019, 15:19
Official
We've escalated your concerns to our internal complaints department for the attention it deserves. Our African Bank Complaints team will be in touch as soon as possible.
Your African Bank Support team
***
HS
H S's updateReviewer Update
27 May 2019, 10:45And still nothing after my discussion with AB on feedback that just does not makes sense, i think AB now proof their inability to get the basics right, i rest my case.
HS
H S's update27 May 2019, 10:45
Reviewer Update
And still nothing after my discussion with AB on feedback that just does not makes sense, i think AB now proof their inability to get the basics right, i rest my case.
HS
The complaints started on 23 May 2019, 07:44, it is now 27 May 2019, 13:20 and still no word. Wonder if African Bank is actually working today?
H S's updateReviewer Update
27 May 2019, 13:20The complaints started on 23 May 2019, 07:44, it is now 27 May 2019, 13:20 and still no word. Wonder if African Bank is actually working today?
HS
H S's update27 May 2019, 13:20
Reviewer Update
The complaints started on 23 May 2019, 07:44, it is now 27 May 2019, 13:20 and still no word. Wonder if African Bank is actually working today?
HS
H S's updateReviewer Update
27 May 2019, 15:20Does the complaints department actually exists? Its like a black hole, still nothing!
HS
H S's update27 May 2019, 15:20
Reviewer Update
Does the complaints department actually exists? Its like a black hole, still nothing!