AFRICAN BANK-******** CUSTOMERS

I had a credit card from African Bank and paid it up in April 2015. After paying the full balance I visited the branch to ensure tha they close the account and also phoned the head office requesting them to close the account. Today , I received a message stating that I owe them R246 and in arrears with R81 and immediately phoned them and the consultant advised that she can see that I did make the request for the closure of the account in April however the deparrtment that deals with such request failed to execute as per my request.. This bank needs to stop ******** customers and because what they are **** affects our credit scoring. I want them to write off that balance and also remove any negative payment profile that may have stemmed from this error. want a written confirmation that the above is done.<br>