African bank ****s it's clients

Dear Hello Peter Team Subject: ****med by African Bank

I am writing to express my grevience about African Bank regarding a distressing incident that has severely affected my financial well-being and trust in their services. On the 14th of February 2023, I app**** for a loan at African Bank. The consultant assisting me insisted that I open an African Bank account, stating that the bank does not disburse loans to accounts with other banks. Unfortunately, she failed to inform me about their banking app and did not assist in setting up online banking, which left me inadequately prepared for managing the account.

I received the loan amount on the same day, but when attempting to use the bank card, I encountered a "limit exceeded" message. The next day, I received a call purportedly from African Bank's head office, as anticipated based on the consultant's information. During the call, my personal information was recited correctly, and I was asked to confirm it with a "yes" and finalize the process by pressing "yes" after receiving an OTP.

To my dismay, when I tried to use the card again, it indicated insufficient funds. Upon returning to the bank, I was informed by the same consultant that I had fallen victim to a **** and should not have answered the call—a call she had explicitly told me to expect. A subsequent review of my account profile revealed several alarming discrepancies: an incorrect physical address, a foreign email address, and an unknown phone number. These unauthorized changes facilitated the creation of a *****ulent banking app and online banking profile, which ultimately led to the theft of my loan funds.

I promptly reported this ***** and provided all necessary information to African Bank's forensic department. Despite my consistent follow-up for over a year, the bank has refused to resolve the issue. Instead of addressing my legitimate concerns, African Bank has handed my account over to debt collectors and is threatening my credit score, all while the evidence strongly suggests an inside job within the bank's own operations.

I demand that African Bank conducts a thorough investigation into this matter, restores my account to its rightful state, clears any debts attributed to me due to this ****, and protects my credit score from unjust damage. It is imperative that the bank addresses this internal breach of security and takes responsibility for the harm caused to me, their customer.

I trust that Hello Peter will facilitate a fair resolution to this issue by highlighting my plight and holding African Bank accountable for their negligence and failure to safeguard my personal and financial information.

Thank you for your attention to this matter. I look forward to a prompt and satisfactory resolution.

Yours sincerely Gugulethu Xaba