bZ
bongekile Z
1 reviews | Active since Apr 2015
17 Oct 2023, 14:22
African Bank ****s investigation of lost money and can't provide the outcome to the complainant, Inside job.
5 months of African Bank nightmare. R48 000.00 Loan charged to a poor citizen/complainant who never even received the funds.
The complainant app****, approved and signed for R100 000.00 but funny enough, the internal staff made the loan R48 000.00 to show it was not for the applicant but for themselves as internal staff. This is very sad and unacceptable for a business to run a business without loyalty to protect the consumer. After the complainant worked so hard to clear his credit profile to complete Lobola and marry using this loan. Now the money disappeared after being approved at Krugersdorp Branch.
This is how African Bank can kill your dreams. At the age of +/- 50 the complainant has been given a debt of another 72 months to pay without receiving the funds at all. Meaning the complainant will never qualify or afford any debt until this matter is resolved.
Once again African Bank holding a poor human beings life on hold without evidence to prove he received the funds.
Why would you trust such a bank. please stick to the old and well-known banks, as they have the discipline and ethics to run a good business and provide protection for their customers.
If you see African Bank Loan or get a call offering you a loan, you must walk away, or put down the phone if they call or else your dreams will be shattered as well.
Their forensic investigation was finalized and it obviously Favours the bank without any evidence presented to the poor complainant.
Now the complainant was promised a written correspondence of the how the case was concluded and what facts were used to determine the complainant has received the fund. Monday last week they said they'll send the final verdict via email to the email the complainant provided, but no email came.
The complainant phoned again and third day, again was promised to wait the document will come through but up until this week no one has sent the forensic investigation conclusion so the complainant can take the matter to Ombudsman.
African Bank has never been a respectable bank and I am continuously warning the public to stay far away from this tuck shop bank.
Walk away, I am warning everyone.
Helpful (0)
Replies (16)0
Replies (16)
African Bank's replyOfficial
17 Oct 2023, 17:42Thanks for speaking up and calling us out. Complainant has been contacted and provided with the outcome of the case.
If you need anything else, we're only a phone call away.
Your African Bank Support Specialist team
***
If you need anything else, we're only a phone call away.
Your African Bank Support Specialist team
***
African Bank's reply17 Oct 2023, 17:42
Official
Thanks for speaking up and calling us out. Complainant has been contacted and provided with the outcome of the case.
If you need anything else, we're only a phone call away.
Your African Bank Support Specialist team
***
If you need anything else, we're only a phone call away.
Your African Bank Support Specialist team
***
bZ
bongekile Z's updateReviewer Update
19 Oct 2023, 11:09The complainant has not received the outcome you claim he received. All you do is reply just to tick the box and bribe the public that you are doing something about the puvlic query.
We are waiting for the outcome of the investigation. please send to the email address I will provide privately on this platform.
We are waiting for the outcome of the investigation. please send to the email address I will provide privately on this platform.
bZ
bongekile Z's update19 Oct 2023, 11:09
Reviewer Update
The complainant has not received the outcome you claim he received. All you do is reply just to tick the box and bribe the public that you are doing something about the puvlic query.
We are waiting for the outcome of the investigation. please send to the email address I will provide privately on this platform.
We are waiting for the outcome of the investigation. please send to the email address I will provide privately on this platform.
African Bank's replyOfficial
19 Oct 2023, 11:35Feedback and the outcome of the case will only be provided to the Complainant, which we have done.
For safety purpose, we would only be able to accept the details and help the Complainant directly. This is in line with the Protection of Personal Information Act (POPI).
The Complainant can follow up on their Complaint at any time by calling ***.
For safety purpose, we would only be able to accept the details and help the Complainant directly. This is in line with the Protection of Personal Information Act (POPI).
The Complainant can follow up on their Complaint at any time by calling ***.
African Bank's reply19 Oct 2023, 11:35
Official
Feedback and the outcome of the case will only be provided to the Complainant, which we have done.
For safety purpose, we would only be able to accept the details and help the Complainant directly. This is in line with the Protection of Personal Information Act (POPI).
The Complainant can follow up on their Complaint at any time by calling ***.
For safety purpose, we would only be able to accept the details and help the Complainant directly. This is in line with the Protection of Personal Information Act (POPI).
The Complainant can follow up on their Complaint at any time by calling ***.
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bongekile Z's updateReviewer Update
19 Oct 2023, 14:53African Bank is not a bank but a ****. No one has sent the investigation outcome to the complainant. Lies lies lies, why do you play with people like this.
I will provide you with the complainant's email address (privately) and please forward the email you claim you have sent? We need written outcome not a call. All that was done was that the complainant was called and told that the outcome concluded the complainant has lost the case. We need the outcome on paper to start proceedings with the ombudsman.
I will provide you with the complainant's email address (privately) and please forward the email you claim you have sent? We need written outcome not a call. All that was done was that the complainant was called and told that the outcome concluded the complainant has lost the case. We need the outcome on paper to start proceedings with the ombudsman.
bZ
bongekile Z's update19 Oct 2023, 14:53
Reviewer Update
African Bank is not a bank but a ****. No one has sent the investigation outcome to the complainant. Lies lies lies, why do you play with people like this.
I will provide you with the complainant's email address (privately) and please forward the email you claim you have sent? We need written outcome not a call. All that was done was that the complainant was called and told that the outcome concluded the complainant has lost the case. We need the outcome on paper to start proceedings with the ombudsman.
I will provide you with the complainant's email address (privately) and please forward the email you claim you have sent? We need written outcome not a call. All that was done was that the complainant was called and told that the outcome concluded the complainant has lost the case. We need the outcome on paper to start proceedings with the ombudsman.
African Bank's replyOfficial
19 Oct 2023, 14:59We would only be able to accept the details and help the Complainant directly. This is in line with the Protection of Personal Information Act (POPI).
The Complainant can follow up on their Complaint at any time by calling ***.
The Complainant can follow up on their Complaint at any time by calling ***.
African Bank's reply19 Oct 2023, 14:59
Official
We would only be able to accept the details and help the Complainant directly. This is in line with the Protection of Personal Information Act (POPI).
The Complainant can follow up on their Complaint at any time by calling ***.
The Complainant can follow up on their Complaint at any time by calling ***.
bZ
bongekile Z's updateReviewer Update
19 Oct 2023, 15:52African Bank Refuses to send the investigation outcome to the complainant. I have provided my email and they refused due to POP, and i provided them with the complainant's email and they still refuse to send the outcome directly to the complainant. Read below how awful this bank it.
The complainant asked me to help, as he is not clued up with the hello peter process and cannot type, now African bank insists he must do the complain on his own. Where is customer care there. Not everyone knows how to type and not everyone can speak English. how can they do the hello peter on their own.
No consideration of those who are disadvantaged.
Do not get yourself involved with African Bank if you are not fluent in English or if you do not have typing skills, and computer skills.
They will rob you and expect you to fight for yourself.
So African Bank disregards illiterate people but they are quick to make them sign for loans they wont receive money for.
The complainant asked me to help, as he is not clued up with the hello peter process and cannot type, now African bank insists he must do the complain on his own. Where is customer care there. Not everyone knows how to type and not everyone can speak English. how can they do the hello peter on their own.
No consideration of those who are disadvantaged.
Do not get yourself involved with African Bank if you are not fluent in English or if you do not have typing skills, and computer skills.
They will rob you and expect you to fight for yourself.
So African Bank disregards illiterate people but they are quick to make them sign for loans they wont receive money for.
bZ
bongekile Z's update19 Oct 2023, 15:52
Reviewer Update
African Bank Refuses to send the investigation outcome to the complainant. I have provided my email and they refused due to POP, and i provided them with the complainant's email and they still refuse to send the outcome directly to the complainant. Read below how awful this bank it.
The complainant asked me to help, as he is not clued up with the hello peter process and cannot type, now African bank insists he must do the complain on his own. Where is customer care there. Not everyone knows how to type and not everyone can speak English. how can they do the hello peter on their own.
No consideration of those who are disadvantaged.
Do not get yourself involved with African Bank if you are not fluent in English or if you do not have typing skills, and computer skills.
They will rob you and expect you to fight for yourself.
So African Bank disregards illiterate people but they are quick to make them sign for loans they wont receive money for.
The complainant asked me to help, as he is not clued up with the hello peter process and cannot type, now African bank insists he must do the complain on his own. Where is customer care there. Not everyone knows how to type and not everyone can speak English. how can they do the hello peter on their own.
No consideration of those who are disadvantaged.
Do not get yourself involved with African Bank if you are not fluent in English or if you do not have typing skills, and computer skills.
They will rob you and expect you to fight for yourself.
So African Bank disregards illiterate people but they are quick to make them sign for loans they wont receive money for.
bZ
bongekile Z's updateReviewer Update
19 Oct 2023, 16:20You 1st said I must send the complainant's contact details and you contacted the complainant. Now I am giving you his email address to send investigation outcome, all of a sudden you can't take the email address from me but you could take the contact number. Guys african bank is daylight *******. they change like a Cameleon.
You took contacts of the complainant from me but you cant take the email addres of the complainant from me. Double standards apply in your processed.
When you see African Bank, run...... They are ******.
They simply don't want to send the investigation outcome on paper as they never conducted any investigation. They rob the innocent.
You took contacts of the complainant from me but you cant take the email addres of the complainant from me. Double standards apply in your processed.
When you see African Bank, run...... They are ******.
They simply don't want to send the investigation outcome on paper as they never conducted any investigation. They rob the innocent.
bZ
bongekile Z's update19 Oct 2023, 16:20
Reviewer Update
You 1st said I must send the complainant's contact details and you contacted the complainant. Now I am giving you his email address to send investigation outcome, all of a sudden you can't take the email address from me but you could take the contact number. Guys african bank is daylight *******. they change like a Cameleon.
You took contacts of the complainant from me but you cant take the email addres of the complainant from me. Double standards apply in your processed.
When you see African Bank, run...... They are ******.
They simply don't want to send the investigation outcome on paper as they never conducted any investigation. They rob the innocent.
You took contacts of the complainant from me but you cant take the email addres of the complainant from me. Double standards apply in your processed.
When you see African Bank, run...... They are ******.
They simply don't want to send the investigation outcome on paper as they never conducted any investigation. They rob the innocent.
bZ
bongekile Z's updateReviewer Update
19 Oct 2023, 16:23Don't be fooled nothing was resolved and I will write this complain every day until I get help for the complainant. We cant let this bank take advantage of the poor society like this. Ombudsman will decide and I will come back here and air ombudsman's outcome and I bet the bank will loose the case. because they lie and lie.
bZ
bongekile Z's update19 Oct 2023, 16:23
Reviewer Update
Don't be fooled nothing was resolved and I will write this complain every day until I get help for the complainant. We cant let this bank take advantage of the poor society like this. Ombudsman will decide and I will come back here and air ombudsman's outcome and I bet the bank will loose the case. because they lie and lie.
African Bank's replyOfficial
20 Oct 2023, 11:35We would only be able to accept the details and help the Complainant directly. This is in line with the Protection of Personal Information Act (POPI).
The Complainant can follow up on their Complaint at any time by calling ***.
The Complainant can follow up on their Complaint at any time by calling ***.
African Bank's reply20 Oct 2023, 11:35
Official
We would only be able to accept the details and help the Complainant directly. This is in line with the Protection of Personal Information Act (POPI).
The Complainant can follow up on their Complaint at any time by calling ***.
The Complainant can follow up on their Complaint at any time by calling ***.
African Bank's replyOfficial
20 Oct 2023, 11:35We would only be able to accept the details and help the Complainant directly. This is in line with the Protection of Personal Information Act (POPI).
The Complainant can follow up on their Complaint at any time by calling ***.
The Complainant can follow up on their Complaint at any time by calling ***.
African Bank's reply20 Oct 2023, 11:35
Official
We would only be able to accept the details and help the Complainant directly. This is in line with the Protection of Personal Information Act (POPI).
The Complainant can follow up on their Complaint at any time by calling ***.
The Complainant can follow up on their Complaint at any time by calling ***.
African Bank's replyOfficial
20 Oct 2023, 11:35We would only be able to accept the details and help the Complainant directly. This is in line with the Protection of Personal Information Act (POPI).
The Complainant can follow up on their Complaint at any time by calling ***.
The Complainant can follow up on their Complaint at any time by calling ***.
African Bank's reply20 Oct 2023, 11:35
Official
We would only be able to accept the details and help the Complainant directly. This is in line with the Protection of Personal Information Act (POPI).
The Complainant can follow up on their Complaint at any time by calling ***.
The Complainant can follow up on their Complaint at any time by calling ***.
bZ
bongekile Z's updateReviewer Update
20 Oct 2023, 12:06He has been calling and he gets promised that the outcome will be emails to him but no one emails him the outcome.
I have never seen such a Bank that plays duck and dive. He has been calling the same number for 2 weeks and each time he gets promised all will be emailed to him.
Afrian bank lies lies lies .
Stay awat from this hell bank.
I have never seen such a Bank that plays duck and dive. He has been calling the same number for 2 weeks and each time he gets promised all will be emailed to him.
Afrian bank lies lies lies .
Stay awat from this hell bank.
bZ
bongekile Z's update20 Oct 2023, 12:06
Reviewer Update
He has been calling and he gets promised that the outcome will be emails to him but no one emails him the outcome.
I have never seen such a Bank that plays duck and dive. He has been calling the same number for 2 weeks and each time he gets promised all will be emailed to him.
Afrian bank lies lies lies .
Stay awat from this hell bank.
I have never seen such a Bank that plays duck and dive. He has been calling the same number for 2 weeks and each time he gets promised all will be emailed to him.
Afrian bank lies lies lies .
Stay awat from this hell bank.
bZ
bongekile Z's updateReviewer Update
20 Oct 2023, 12:07No one emails the outcome because there was no investigation done at all and therefore poor complainant cannot get help from you through email or calling.
Useless Bank and poor communication.
Useless Bank and poor communication.
bZ
bongekile Z's update20 Oct 2023, 12:07
Reviewer Update
No one emails the outcome because there was no investigation done at all and therefore poor complainant cannot get help from you through email or calling.
Useless Bank and poor communication.
Useless Bank and poor communication.
African Bank's replyOfficial
20 Oct 2023, 17:46Our African Bank Complaints has done everything possible to resolve your concern and has sent you a reply.
We're really sorry that you still feel unhappy, but unfortunately we have to stand by our decision this time.
Your African Bank Support Specialist team
***
We're really sorry that you still feel unhappy, but unfortunately we have to stand by our decision this time.
Your African Bank Support Specialist team
***
African Bank's reply20 Oct 2023, 17:46
Official
Our African Bank Complaints has done everything possible to resolve your concern and has sent you a reply.
We're really sorry that you still feel unhappy, but unfortunately we have to stand by our decision this time.
Your African Bank Support Specialist team
***
We're really sorry that you still feel unhappy, but unfortunately we have to stand by our decision this time.
Your African Bank Support Specialist team
***
African Bank's replyOfficial
20 Oct 2023, 17:46Our African Bank Complaints has done everything possible to resolve your concern and has sent you a reply.
We're really sorry that you still feel unhappy, but unfortunately we have to stand by our decision this time.
Your African Bank Support Specialist team
***
We're really sorry that you still feel unhappy, but unfortunately we have to stand by our decision this time.
Your African Bank Support Specialist team
***
African Bank's reply20 Oct 2023, 17:46
Official
Our African Bank Complaints has done everything possible to resolve your concern and has sent you a reply.
We're really sorry that you still feel unhappy, but unfortunately we have to stand by our decision this time.
Your African Bank Support Specialist team
***
We're really sorry that you still feel unhappy, but unfortunately we have to stand by our decision this time.
Your African Bank Support Specialist team
***
African Bank's replyOfficial
20 Oct 2023, 17:47Our African Bank Complaints has done everything possible to resolve your concern and has sent you a reply.
We're really sorry that you still feel unhappy, but unfortunately we have to stand by our decision this time.
Your African Bank Support Specialist team
***
We're really sorry that you still feel unhappy, but unfortunately we have to stand by our decision this time.
Your African Bank Support Specialist team
***
African Bank's reply20 Oct 2023, 17:47
Official
Our African Bank Complaints has done everything possible to resolve your concern and has sent you a reply.
We're really sorry that you still feel unhappy, but unfortunately we have to stand by our decision this time.
Your African Bank Support Specialist team
***
We're really sorry that you still feel unhappy, but unfortunately we have to stand by our decision this time.
Your African Bank Support Specialist team
***