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Nomsa X

1 reviews | Active since Dec 2021

12 Dec 2021, 20:03

African Bank 's Credit Card *****

I took a credit card in July from African Bank the amount in the card was R87 000,00 and i used about R 53 000,00. A few weeks passed then i realized that somthing was wrong with my acc, i went to the branch to get it checked out only to find out that there was a huge amount of money that was taken out while as i didn't use my card since there was looting . The teller told me that my card was hacked somehow and it was being used in Johannesburg, she forwarded my case to the forensic team they said it was being investigated , Mr Jabulani Kabini was the one investigating my case and he sent me an email on the 7th of September informing me that it would only take a month after that i didn't hear from him or the branch . Every Friday i would visit the branch to get updates but nothing , they would email him but still nothing . In October they started deducting money from my acc which was R 4 091,00 , in November the deducted R 3 900.00 and they have already sent me a message that they will deduct R 3 800.00 and mind you the card is blocked because of the investigation but they still deducting money . I need help ASAP ...

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Replies (1)
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Nomsa X's update15 Dec 2021, 16:16
Reviewer Update
I've recieved an SMS from African Bank which says my information is insufficient which i don't understand because the branch gave them all the details on how everything happened even bank statements that prove that the money was used in Johannesburg . To top it off they deducted R 3 801,00 today. I honestly don't understand whether I'm now paying for the full amount while as i didn't even use it all . This is very much fustrating and I've waited for a very long time for them to do right by me, I've wasted alot of money going to the branch every friday since September started, i even passed by today and they said there is still no update. This is very tiring and I'm thinking of taking this matter to my lawyers now it is way overdue.