African Bank Richards Bay Lakeside horrible communication skills.

I’m very disappointed with the African Bank Richards Bay boardwalk branch, their communication skills are very bad, I have been waiting for a response from them for four days now and no one bothered to call, I called them back myself during the week for information and I was promised by Mpume that Thulani will call me back as she was busy with another client at that moment , till today I’m still waiting, although the staff are friendly and welcoming, my experience with their communication has been the worst.