African bank rewards **********!

African bank my world rewards is a complete ****. On the 4th of December I received a SMS stating that I qualified for the rewards because I swiped more than 10 times for the month. I followed the steps within the SMS and got the following SMS:

Congrats! Your R150 Shoprite/Checkers WiCode is ***. TO REDEEM SHOW THIS SMS TO CASHIER. For queries *** or ***. Ts and Cs apply

Upon going to Shoprite at the counter I was told the WICODE is Invalid! How embarrassing! I contacted African bank on the number in the sms but no answer, I left a message with my name and number, up till now they still haven't gotten back to me. I went on the site and filled out the form for a call back, then received a SMS stating that I should rate the service I got from one of their consultants when no one called me at all! I then rated them 0 and told them I haven't received a call from any consultants! I called again today which is a whole 1 month later and the consultant told me that he has escalated the matter. Probably going to be waiting another month just to know the outcome of that escalation! Worst service ever! **** rewards!

Received another SMS today saying I qualified for another reward, chose the fees rebate option this time and got a SMS saying within 5 days the money will be in my account. Not even looking forward to it because its probably a **** as usual.