AFRICAN BANK REWARDS PROGRAM A MOCKERY, AGAIN

I am reviewing African bank solely on their rewards program, again. On 02 August 2024 I bought a Shoprite/Checkers voucher with my points, when I tried to download the voucher the option was greyed out. I then called African bank to help me retrieve it, the consultant I spoke to said the option will be available for me to download in 48 hours, That didn't happen. To this day it's still grayed out, So I called on 12 August to ask them to send me the voucher, mind you, the query for my 1st phonecard wasn't logged, the consultant I spoke to did Apologize for that, she said she would escalate the matter to the relevant people to send me the voucher, then on 16 August I get a message saying that my query has been resolved, how was it resolved when no one called me back and my voucher stills hasn't been sent to me? It's the same bull that happened last year which led me yo write a **** review, almost a year later, they have not changed anything, obviously they are incapable of managing a rewards program, they should just cancel it, or retrain their people cause they obviously can't do their jobs efficiently. YOU DO NOT CLOSE A TICKET WHEN THE CUSTOMER HAS NOT BEEN ASSISTED.