African Bank Rewards

They have a "so-called" loyalty program where you swipe your card 10 times per month and get a reward. The only time this worked was the first month. I have had to go into the branch several times to get the "issue" sorted out. You get the SMS to say you made it and you will receive your SMS with a code to redeem your reward, but that does not happen. Now you try calling the number supp**** that if there is a problem you can call to get assistance. Try calling the number and be prepared to hold on for more than 10 minutes because they just do not answer the call. I have also redeemed my reward using the code supp**** by them. When you get to the the paypoint at Shoprite using the code they sent you, you find the code is invalid or not working. What is the point of having a rewards program if it does not work or causes too much effort to even use it?