JM
Jimmy M
1 reviews | Active since Jul 2021
20 Aug 2025, 14:52
African Bank refusing to close my account
An account that is in shambles that I had asked Althea Strauss and team to look into due to ridiculously high interest which they did and offered me to settle the account by paying the outstanding amount to which I have paid and then when I wanted to confirm the closure of the account and cancellation of the debick check I was then told by Althea Strauss they'd be investigating the account which is confusing because they had investigated this issue and offered me to settle and now they are changing their tune. This pathetic service I have received from her and her team and I have since registered a case with the Credit Ombudsman today to intervene on this issue because she and her team couldn't explain to me why the account was in shambles due to exorbitant interest and why would they are not closing the account.
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Replies (5)
African Bank's replyOfficial
20 Aug 2025, 16:04Thanks for speaking up and calling us out. Please note that a complaint was already logged on the 13th and is still under investigation.
Your African Bank Support Specialist team
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Your African Bank Support Specialist team
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African Bank's reply20 Aug 2025, 16:04
Official
Thanks for speaking up and calling us out. Please note that a complaint was already logged on the 13th and is still under investigation.
Your African Bank Support Specialist team
***
Your African Bank Support Specialist team
***
JM
Jimmy M's updateReviewer Update
21 Aug 2025, 05:25This matter is causing me a lot of stress and anxiety because I acted as per your instructions and paid the outstanding amount as a settlement and now I have committed to a new debit order by another bank and can't afford both african bank and the other bank debit orders, should African bank not close this account,
I'm already taking medication for high blood pressure and this matter is elevating my blood pressure so it will be worse for me should african bank not close this account.
Having brought the matter to your attention someone then fiddled with the account and as a result the outstanding amount of R 74424.21 disappeared, this is an act of colluding with the information on the account just so you can say to me what are you're seeing now has changed and that you're investigating the matter. This also shows the discrepancies of your system or account.
I have registered a case with the NFO and now going to register another case with the FSCA.
Having brought the matter to your attention someone then fiddled with the account and as a result the outstanding amount of R 74424.21 disappeared, this is an act of colluding with the information on the account just so you can say to me what are you're seeing now has changed and that you're investigating the matter. This also shows the discrepancies of your system or account.
I have registered a case with the NFO and now going to register another case with the FSCA.
JM
Jimmy M's update21 Aug 2025, 05:25
Reviewer Update
This matter is causing me a lot of stress and anxiety because I acted as per your instructions and paid the outstanding amount as a settlement and now I have committed to a new debit order by another bank and can't afford both african bank and the other bank debit orders, should African bank not close this account,
I'm already taking medication for high blood pressure and this matter is elevating my blood pressure so it will be worse for me should african bank not close this account.
Having brought the matter to your attention someone then fiddled with the account and as a result the outstanding amount of R 74424.21 disappeared, this is an act of colluding with the information on the account just so you can say to me what are you're seeing now has changed and that you're investigating the matter. This also shows the discrepancies of your system or account.
I have registered a case with the NFO and now going to register another case with the FSCA.
Having brought the matter to your attention someone then fiddled with the account and as a result the outstanding amount of R 74424.21 disappeared, this is an act of colluding with the information on the account just so you can say to me what are you're seeing now has changed and that you're investigating the matter. This also shows the discrepancies of your system or account.
I have registered a case with the NFO and now going to register another case with the FSCA.
African Bank's replyOfficial
21 Aug 2025, 11:05Thanks for speaking up and calling us out. We've got this. Your concern is with our specialist complaints team. They'll be in touch as soon as there's an update. Remember, we're always here for you on ***.
African Bank's reply21 Aug 2025, 11:05
Official
Thanks for speaking up and calling us out. We've got this. Your concern is with our specialist complaints team. They'll be in touch as soon as there's an update. Remember, we're always here for you on ***.
JM
Jimmy M's updateReviewer Update
21 Aug 2025, 11:17You know what I'll be at your head office in Midrand tomorrow morning.
JM
Jimmy M's update21 Aug 2025, 11:17
Reviewer Update
You know what I'll be at your head office in Midrand tomorrow morning.
JM
Jimmy M's updateReviewer Update
21 Aug 2025, 12:26I can confirm that I'll be at the Head Office in Midrand tomorrow morning
JM
Jimmy M's update21 Aug 2025, 12:26
Reviewer Update
I can confirm that I'll be at the Head Office in Midrand tomorrow morning