African Bank refusing access to my account

I fully regret opening an account with African Bank. I also got a credit card and now I'm facing several issues. There used to be a debit order but I had to close my bank account. I now have a shared account with my wife which they are refusing to debit from. They then requested that we change the debit order to the My World Account, I will ensure there are funds in the account to be deducted. After almost 15 calls this is still not resolved and I cannot access any of my funds on my account. Low and behold when I phoned again today to follow up on the reason for the block I am told I am in arrears. HOW? When we EFT to the account every month because the debit order cannot be changed. I can clearly see the payments on my account and on my statement yet they tell me I am in arrears? Yet, I have 4 sms's to state that my debit order has been changed, yet they claim that it was not changed. So I decided to call again an hour later today. This consultant tells me he requires proof that my salary will be deposited into my My World Account. What is actually going on?

I want this lift of my credit card lifted with immediate effect or I will take the matter further with the ombud! Why continue paying for the account when I cannot access any of the funds available?

African Bank you should be ashamed of your customer service and your poor resolution of this issue!