DL
Daniel L
1 reviews | Active since Nov 2011
08 Aug 2025, 10:58
African Bank refuses to update my credit record
African bank does not update the credit bureau, my credit report has been updated almost 3 months ago last by African bank
Helpful (0)
Replies (5)0
Replies (5)
African Bank's replyOfficial
08 Aug 2025, 12:13Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
African Bank's reply08 Aug 2025, 12:13
Official
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
DL
Daniel L's updateReviewer Update
08 Aug 2025, 12:27I'm not going to waste my time answering your calls, your agents keep saying I "fail authentication" all i need is for you to update my credit profile on a monthly basis as required by law, this hasn't been updated since may!!
DL
Daniel L's update08 Aug 2025, 12:27
Reviewer Update
I'm not going to waste my time answering your calls, your agents keep saying I "fail authentication" all i need is for you to update my credit profile on a monthly basis as required by law, this hasn't been updated since may!!
African Bank's replyOfficial
08 Aug 2025, 12:56In order to address your social media query, we need to ensure we protect you and follow the procedure we use to identify and verify our customers. Should you fail verification process you'd need to visi the branch for further assistance.
African Bank's reply08 Aug 2025, 12:56
Official
In order to address your social media query, we need to ensure we protect you and follow the procedure we use to identify and verify our customers. Should you fail verification process you'd need to visi the branch for further assistance.
DL
Daniel L's updateReviewer Update
08 Aug 2025, 14:22Your service is an absolute joke, happy to take my money every month, but cannot update my credit profile or verify me properly.
DL
Daniel L's update08 Aug 2025, 14:22
Reviewer Update
Your service is an absolute joke, happy to take my money every month, but cannot update my credit profile or verify me properly.
African Bank's replyOfficial
08 Aug 2025, 15:11Thanks for speaking up and calling us out. We're serious about keeping personal information safe. However, to do this we need to confirm your identity before we can start working on your concern.
Please chat with your Support Specialist team on ***, visit any African Bank branch, or register for self service on www.africanbank.co.za
Your African Bank Support Specialist team
***
Please chat with your Support Specialist team on ***, visit any African Bank branch, or register for self service on www.africanbank.co.za
Your African Bank Support Specialist team
***
African Bank's reply08 Aug 2025, 15:11
Official
Thanks for speaking up and calling us out. We're serious about keeping personal information safe. However, to do this we need to confirm your identity before we can start working on your concern.
Please chat with your Support Specialist team on ***, visit any African Bank branch, or register for self service on www.africanbank.co.za
Your African Bank Support Specialist team
***
Please chat with your Support Specialist team on ***, visit any African Bank branch, or register for self service on www.africanbank.co.za
Your African Bank Support Specialist team
***